Lengthy/DETAILED Constructive Criticism by current Simon Property Group employee -- TAKE CARE of your employees & mall customers
Potential, but Mall's and employees need to be taken care of. Company looking very greedy at this point. Upset employees and watching customers won't want to shop here anymore if your not careful.
Don't get rid of all customer and employee interaction. It'll just be easier for the customers to leave with out no connection of wanting to come back.
^^^ IMPORTANCE of positive customer-experience at mall -- Business 101!!
The TOXIC SPG Upper Management(abusing its OWN employees, incl Mall Management offices AT the mall!) has "trickled down" to their *base* clients:
tenant mall-stores & mall go-ers
The PERSISTENT toxic policy of Following/Harassment of mall-goers:
*perceived* undesirables (Blacks, Latinos, teens, casually dressed folk)
towards a high-end mall branding -- is simply SELF DESTRUCTIVE behavior!
Keystone Mall incident: Pattern of Following/Harassment by Keystone Mall Security, from Google Maps reviews!
Keystone Mall incident: Simon Property Group complaints on Yelp
(Future ideas)
Make the mall interactive through out the building. Don't leave so cold solitude looking. Bring some character to them with out it being too much. Pay fairly to the amount of work you are giving your employees. If not even your loyal workers will leave. Give trainers and trainees proper amount of time to train!!! I can not stress this enough. Especially in fast-paced, and busy work place. Potential, but Mall's and employees need to be taken care of. Company looking very greedy at this point. Upset employees and watching customers won't want to shop here anymore if your not careful... Hope you make good decisions on helping to continue to make your company better for not just your customers but for your hard working employees as well.
Full review below
Pros
(Field work pov)
You get to meet a lot of different people on your team and your customers. Depending on you or your team, tough days can easily roll off your shoulders with ease with the help of each other. Treat you customer with compassion (regardless of the situation) and you can make the most heated customer your best friend. Don't be shy to say hi! People can be very kind. The better you get to know the people you work with, the easier work becomes. As long as you are given respect and time to be trained, then you can easily grow quickly in the company. You'll learn a of new skill that you can apply in the future. Also , great way to connect on the business side of life. Lot of fun events. Make a lot of good friends. Forgive me, there are probably more pros, however I seem to be having an issues balancing them out with the cons.... That however, could be due to my own relationship with my job positions, and other experiences here.
Cons
(Field work pov)
They expect you to do more than humanly possible. A lot of jobs positions have been discontinued through out the years in a blink of an eye. This puts a lot more stress and problems on the ones that remain. Plenty of employees have been pushed to take care of other properties and their own. Now a lot of positions require you to do "hybrid" jobs. Not the kind that you come to work or stay home, hybrid. But the kind where you're stuck doing four job positions in one. Delegated right with a respectable team and your time, it could be possible to make it through. However, I would not doubt your mental and physical health rapidly decline due to the amount of stess. Always watch the ones who gossip. Especially, if they are senior workers that are know around the company. If you're a new employee and they don't like you, you might as well quit. They will not let you get ahead for a second. No matter how good you are. They'll take away any confidence you had in yourself. It is not below them to bully you into quitting or pushing others to fire you. They will pull any excuses to do so. I mean ANY. Because they worked there for so long, the company/team will let them get away with it. Unless, you have a strong / fair higher-up and supportive team that'll stop it beforeit gets worse. It's like high school all over again, folks. When in a toxic environment, if your boss hasn't confronted you about a situation at work, and they write you up for the smallest things, leave! Most likely the are trying to fire you anyways, and they won't stop until you are gone. Oh, and they will tell your teammates of your work/personal unfortunate circumstances and then some. You'll know when you're not welcomed anymore. Even if they smile at you. Especially, if they leave their work space to go whisper something to another, and you're the only one else in the area. It could be their own personal issue. However, if you are experiencing anything from above, I wouldn't count on it. (Also, lower rank positions get pick on just as much. Doesn't matter how long they've been there.) As much as I hate to say it, depending on the location, the teams can be extremely toxic. So please be careful of your mental health. It can and will effect your physical health over time if not taken care of. Burn out is real, and some choose to ignore the signs of their employees. Just assume they already don't trust you, and get a doctor's note. Better safe that sorry. Because of everyone being so overwhelmed with their jobs already, you are not likely to get proper amount of training, and you'll need it. If, however, you have been in the same position and just need side notes than you'll probably be fine. Keep in mind, a lot of changes are happening, so you might not know the same programs. Good luck finding someone who does or has the time. I won't even discuss pay. Just keep in mind the work and time you put in. Oh and take your lunch away from work. Give yourself that mental break. You're going to need it. If you want a challenge, this is it. If you have a good team, in good health, mental "normal", multi tasker, works well under pressure, open minded to change, handle unhealthy amount of stress, confident, and ok with the possibility of your position being cut, then go right ahead. But that all depends on what you pursue, and the people you work around. Sometimes it doesn't matter how longer you work here. It could also be how far down the latter you are in the company.
Advice to Management
Don't let new employees get crushed or scared off by senior employees. They are your future of new ideas, and are more capable of handling newer programs than the senior employees. If their is a issue report of an employee have HR, or some specialist investigate the situation. I've seen so many bullied out of jobs that had, so much potential. There are to many senior employees that even push their bosses into doing what they want. This is not all senior employees, but enough to see that it is becoming a problem. Customers, business partners, tentant, and other employees do take notice of these things. I watch business partners/customers slowly pull away due to them being uncomfortable or disapproving of the office environment. Many too afraid to speak up. It also risks the whole teams morale, and the ability of the team to work together in the future. (Also, the lower rank jobs positions get picked on just as much.) I do understand not all workers are saints, but not all senior employees are saints either... Future idea, have a program or plan for just starting out workers in your company. It could be optional. It would cover all the need to know information of their position and the company. Make it a one on one experience with an person trained to help guide them. Takes the stress of not knowing or understanding. Leaving you more happy and confident employees. The long, dull, tiny font booklets or the repetitive, little to not information, soulless videos, or the careless, busy, employer/trainer does not work at all. If you do have something like this, really push the employees to know about it. Make it engaging and professional.
(Just a personal thought.)
I know there is so much you can do, but if you can find a way to have a team check up or something. That would help. Think realistically when it comes to combining job positions. You won't be able to fill these positions for long or short periods of time if they are unreasonable. Reach out to your worker, and even past worker to get their feedback. Mental health is just as important as physical health! Even if you dropped the ball on one traumatic event, still reach out to your employees to see of you can right some wrongs. Some may act like their ok, but they're not. Pride and fear could prevent communication. Don't get rid of all customer and employee interaction. It'll just be easier for the customers to leave with out no connection of wanting to come back. Even the newer generations needs human interaction. You're making it where there is no commitment to your mall. That is a big mistake. If you must bring in new technology, don't wait so long or give clear instructions to fix it. Makes the Mall's look trashy when the "cool new technology" doesn't work. It makes a lot of customers angry too. If you are going to replace the maps with QR codes, make it big and noticeable. Even instructions on how to scan it. People still are trying to get used to them. You can make it look nice and helpful for everyone.
No comments:
Post a Comment